Privacy Policy

We value your privacy. Kindly review our comprehensive privacy policy as it is applicable to you.

Introduction

Welcome to our Privacy Policy. At Age Agenda, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This policy outlines our approach to collecting, storing, using, and protecting information that can be linked to you or another identifiable individual or entity (personal information). We take the confidentiality and security of your personal data very seriously.

Age Agenda respects your privacy. Your personal information will be confidential and not sold, reused, rented, disclosed, or loaned. It will be used solely to process your order and provide excellent service. For any questions, please contact us.

Age Agenda values your privacy. Your personal information is confidential and used solely to process orders and provide service. If you have any questions regarding your personal information, contact us.

This site uses secure software to protect your information when you place an order. This software encrypts your input to reduce interception risks. Age Agenda will take all reasonable steps to protect user personal information, as defined by the Promotion of Access to Information Act 2 of 2000 (PAIA).

The PAIA may be downloaded here.

This policy outlines how we handle your personal information.

Audience

This policy is applicable to:

Visitors to our website
Customers who have ordered or requested the goods or services we provide.

This policy applies to you under specific circumstances.

Personal information

Personal information includes:

Information collected automatically when you visit our website;
Information collected during registration (see below);
Information collected upon submission; and
Optional information you voluntarily provide (see below);

This excludes:

Anonymized information that does not identify a specific person;
Permanently de-identified information that cannot be traced back to you;
Non-personal statistical information we collect and compile; and
Information you voluntarily share in public forums such as blogs, chat rooms, communities, classifieds, or discussion boards (as it is no longer confidential).

Personal information includes data collected (i) automatically when you visit our website, (ii) during registration, (iii) upon submission, and (iv) voluntarily. It excludes (i) anonymous, (ii) de-identified, (iii) non-personal statistical, and (iv) public information.

Common Examples

Examples of personal information that may be collected and processed include:

Identifying information, such as name, date of birth, or any type of identification number;
Contact information, such as phone number or email address;
Address information, such as physical or postal address;
Demographic information, such as gender or marital status.

Sensitive Personal Information

Depending on the services you need, we may collect sensitive personal information including your:

financial details (e.g., bank account);
demographic data (e.g., race or ethnicity);
medical records (e.g., physical or mental health);
sexual information (e.g., sex life or orientation).

Acceptance

Acceptance Required

By ordering our goods or requesting our services, you must accept all terms of this policy. If you do not agree with any part of this policy, you may not proceed with orders or service requests.

Legal Capacity

You cannot use our website, order goods, or request services if you are under 18 or lack legal capacity to make contracts.

Deemed Acceptance

By accepting this policy, you acknowledge that you have read, understood, and agreed to all its terms and conditions.

Your Obligations

You may only send us your own personal information or the information of another data subject where you have their permission to do so.

Changes

We may update this policy by revising this web page. We will notify you of changes via a notice on the website. If you disagree, stop using our website and services. Continued use signifies acceptance of the new terms.

Collection

On Registration

When you register on our website, you will no longer be anonymous. You will provide personal information including:

Name and surname;
Email address;
Telephone number;
Company name, registration number, and VAT number;
Postal or street address;
Username and password.

We use this information to manage your account, provide additional services, and for other purposes outlined in this policy.

On Order or Request

When you order goods or request services from us, you may provide additional information voluntarily (goods or services information). We collect certain information when you place an order for goods or request services.

From Browser

We gather Internet usage details such as your IP address, browsing habits, software versions, system type, screen resolutions, language settings, cookie preferences, and the content and pages you access on our website along with dates, times, paths taken, and time spent. Note that other websites may place personal information within your URL before you visit us, which we cannot control. Subsequent websites may log this information.

Cookies

We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal information, but they do include a personal identifier allowing us to associate your personal information with a certain device. These files serve several purposes, including:

granting access to age-restricted content;
tailoring the website’s functionality by remembering your preferences;
improving website performance;
allowing third parties to provide services to our website; and
helping deliver targeted advertising in compliance with applicable laws.

Your internet browser generally accepts cookies automatically, but you can change this setting to stop accepting them. You can also delete cookies manually. However, not accepting or deleting cookies will prevent access to certain aspects of our website where cookies are necessary. Many websites use cookies, and more information about them can be found at www.allaboutcookies.org.

We collect certain information from cookies that we may send to your computer to provide a personalized experience. By using our website, you agree to the use of cookies and other technologies as outlined in this policy. Users can adjust their settings for more individual control over their visit. If you do not agree to such use, please refrain from using the website.

Our cookies do not contain personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide better service and ease your shopping experience. You can set up your internet browser to not accept cookies if you prefer. You should still be able to use our site without having cookies enabled.

Our website uses both persistent and session cookies:

Persistent cookies help the website recognize users on return visits and remember their preferences. These cookies remain on your computer until you manually delete them.

Session cookies allow you to carry information across pages without re-entering it. These cookies automatically delete when you leave the website or close your browser.

We partner with selected companies to enhance website quality. Some partners may set cookies to customize ads or fulfil contractual obligations. We do not control these cookies or access the data they collect.

Here is how we and our third-party partners use cookies:

Google Analytics: Understand visitor interactions to optimize site performance.
Targeting cookies (Criteo, Affiliate Window, Google): Track referrals for marketing campaign success and relevant user information.

Third Party Cookies

Some business partners use their own cookies or widgets on our site, which we do not control. Their data collection is governed by their privacy policies, not ours.

Here is how we and third-party partners use cookies:

Google Analytics: Understand visitor interactions to optimize site performance.
Targeting cookies (Criteo, Affiliate Window, Google): Track referrals and marketing campaign success, and deliver relevant information to users.

Web Beacons

Our website may use web beacons (single-pixel gifs) to count page views and access cookies. These beacons do not collect or share personal information; they only gather anonymous data about our website’s usage.

Optional Details

You can provide additional voluntary information to us. This includes content or products you upload or download, participating in competitions, promotions, surveys, or ordering extra goods or services on our website. We collect this optional information when you use these features.

Recording Calls

We may monitor and record your calls unless you request otherwise.

Purpose of Collection

We may utilize or process any goods or services information, as well as optional information provided by you, for the purposes specified when you consented to provide it. Processing includes collecting your personal information, disclosing it, and amalgamating it with other personal information. Generally, we collect and process your personal information for various purposes, including:

Goods or Services Purposes: such as collecting orders or requests for our goods or services and fulfilling them.
Marketing Purposes: such as conducting lawful marketing activities related to our goods or services.
Business Purposes: including internal auditing, accounting, business planning, joint ventures, business disposals, and other proposed and actual transactions.
Legal Purposes: such as managing claims, adhering to regulations, and promoting good governance.

We may also use your usage information for the above-mentioned purposes and to:

Remember your information so that you do not need to re-enter it during subsequent visits to the website.
Monitor website usage metrics, such as the total number of visitors and pages accessed.
Track your entries, submissions, and status in any promotions or other activities related to your use of the website.

Any personal information you provide to us will be utilized for the purposes indicated at the time of your consent.

Consent To Collection

We will obtain your consent to collect personal information in accordance with applicable law when you provide us with registration or optional information.

Use

Our Obligations

We may use your personal information to fulfil our obligations to you.

Messages And Updates

We may send you administrative messages and email updates about the website. Occasionally, we might also send promotional messages, but you can opt out of these. We may use your information for marketing purposes where lawful.

Targeted Content

While logged in, we may show you adverts based on your personal information. This is done automatically without sharing your data with advertisers unless you consent. Advertisers get the number of impressions and clicks, but no personal details. If you click an advert, we may send a URL to the advertiser’s site, but no personal data. Once on their site, they can collect your information. We may also use your data for targeted content in specific cases.

Disclosure

Sharing

We may share your personal information with:

Our group companies for joint content and services, transactions, customer support, policy enforcement, and product decisions (they will only send marketing communications if you requested their goods or services);
Affiliates who will honour this privacy policy;
Our service providers under contract for business operations like fraud prevention, bill collection, marketing, and technology services (they will use your information only for the services they perform for us);
Credit bureaus to report account information, as permitted by law;
Banking partners as required by credit card association rules for certain merchants; and
Other third parties providing relevant services.

We may share your personal information to fulfil our obligations to you and for other purposes.

Regulators

We may share your personal information if required by law or government audit.

Law Enforcement

We may disclose personal information under the following circumstances:

In response to a subpoena or court order;
To comply with any applicable law;
To protect the safety of any individual or the general public; and
To prevent violations of our customer relationship terms.

Additionally, we may share personal information with third parties if required for legal reasons.

No Selling

Personal information will not be sold. It will only be disclosed as outlined in this privacy policy.

Marketing Purposes

We may share aggregate statistics (general information about the customer population) concerning personal information with advertisers or business partners.

Employees

We might need to share personal information with employees who require it for their job functions. This includes management, human resources, accounting, audit, compliance, information technology, and other relevant personnel.

Change of Ownership

In the event of a change in ownership, a merger, an acquisition, or a sale of assets to another entity, we may transfer our rights to the personal information we process to a successor, purchaser, or separate entity. We will publicly disclose such transfers on our website. If you have concerns about your personal information being transferred to a new owner, you may request that we delete your personal information.

Security

We prioritize the security of personal information and comply with applicable data protection laws. Our hosting company houses our website in a secure server environment equipped with a firewall and other advanced security measures to prevent unauthorized access. Personal information is accessible only to employees who need it to perform their job responsibilities, and disaster recovery procedures are implemented where necessary.

We protect privacy through several measures:

Access to customer account information is restricted to those required for job performance.
Full login and password controls are used on our system.
All employees, both full-time and part-time, sign a confidentiality clause upon employment.
Calls are recorded and monitored for training and security purposes.
Confidentiality and database access controls are periodically reviewed and updated as needed to enhance data protection.
Our website is hosted on a secure server and employs security measures to prevent interference by unauthorized individuals.

Credit Card Security

We take your security seriously. Our system ensures that your credit card information is safe when shopping with us online. Using 128-bit SSL encryption, the highest level available, protects your data from unauthorised access.

Accurate and Up to Date

We aim to keep your personal information accurate, complete, and current. Occasionally, we may ask you to update your details on our website. You can review or update your information by accessing your account online, emailing, or calling us. To protect your information, we verify your identity before granting access or making changes. Please ensure your details are accurate and up to date.

Retention

We will keep your personal information only as long as needed to fulfil the purposes in this policy, unless required or allowed by law, or you consent. During retention, we will not disclose, share, or sell your personal information. We may store your information physically or electronically at our discretion. We will only retain your personal information for as long as is necessary.

Transfer To Another Country

Personal information may be transmitted or transferred to a foreign country for processing. This information might be stored on servers located outside the country of collection, in regions where laws protecting personal information are not as stringent. By providing your personal information, you agree to its processing in such foreign countries regardless of differing legal standards. Personal information may be transferred outside the original country of collection to a foreign destination.

Updating Or Removing

You can correct or update the personal information you have submitted to us by selecting the appropriate menu option on our website or by contacting us via phone or email.

You also have the option to update or remove the personal information you have submitted to us.

Limitation

We do not take responsibility for, provide warranties, or make representations regarding the privacy policies or practices of linked or third-party websites.

Enquiries

For any questions or concerns about this privacy policy or our handling of personal information, please contact us.